1. Shipping Policy

Thank you for shopping with CS Blends!

Most of our products are handcrafted in small batches, and many items are made to order to ensure you receive the freshest product possible.

Processing Time

• Orders are typically processed and shipped within 5–7 business days.
• During busy market seasons, holidays, or special promotions, processing times may be slightly longer. If there is a significant delay, we will contact you.

Shipping

• Once your order has shipped, you will receive a shipping confirmation with tracking information (when available).
• Shipping transit times are determined by the carrier and are separate from our processing time.

Warm Weather Shipping

Many of our products are made with natural butters, oils, and beeswax that can soften or melt during hot weather.

While we package orders carefully, CS Blends is not responsible for products that soften or melt due to high temperatures during shipping or after delivery. We recommend tracking your package and bringing it indoors as soon as it arrives.

If your product softens or melts, place it in a cool location or refrigerate it until firm. This may affect the appearance of the product but not its quality or effectiveness.

Incorrect Shipping Address

Please verify your shipping address before placing your order. CS Blends is not responsible for delays, lost packages, or additional shipping charges due to incorrect or incomplete addresses.

Lost or Damaged Packages

Once your package has been accepted by the shipping carrier, it becomes the carrier's responsibility. If your package is lost or arrives damaged, please contact us promptly. We will gladly assist you in filing a claim with the shipping carrier whenever possible.

Thank you for supporting our small, handcrafted business. Every order is made with care, and we truly appreciate your patience while we prepare it for you.

 

2. Refund Policy

At CS Blends, every product is handcrafted in small batches with care. Because our products are personal care items, we cannot accept returns on opened or used products for hygiene and safety reasons.

Returns

• Unopened and unused items may be returned within 14 days of delivery.

• Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.

• Products must be returned in their original condition and packaging.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with your order number and photos of the product and packaging. We'll gladly replace the item or issue a refund.

Refunds

Once your return is received and inspected, you'll be notified of the approval status. Approved refunds will be issued to your original payment method. Please allow several business days for your financial institution to process the refund.

Allergies & Skin Sensitivities

We list our ingredients so you can make an informed choice. Because everyone's skin is unique, we cannot offer refunds for allergic reactions or sensitivities. We recommend reviewing the ingredient list carefully and performing a patch test before full use.

Questions?

If you have any questions about your order, we're happy to help. Please contact us, and we'll do our best to make things right.

 

3. Cancellation, Return & Exchange Policy

At CS Blends, each product is handcrafted in small batches, and many items are made to order. We appreciate your understanding of our policies.

Order Cancellations

• Orders may be canceled within 12 hours of purchase.

• Once production has begun or an order has shipped, it can no longer be canceled.

Returns

Due to the nature of our handcrafted skincare and personal care products, we do not accept returns on opened or used items for hygiene and safety reasons.

We will accept returns of unopened, unused products within 14 days of delivery. Items must be in their original packaging and in resalable condition. Customers are responsible for return shipping costs unless we made an error or the item arrived damaged.

Exchanges

We only offer exchanges for products that arrive damaged, defective, or if you received the wrong item. Please contact us within 3 days of delivery and include your order number along with photos of the product and packaging.

Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong item, we'll gladly replace the item or issue a refund at no additional cost.

Allergies & Product Reactions

Please review ingredient lists carefully before purchasing. Because individual skin sensitivities vary, we cannot offer refunds or exchanges for allergic reactions or personal preferences regarding scent, texture, or consistency. We recommend performing a patch test before full use.

If you have any questions about your order, please contact us. We value your support and will always do our best to provide excellent customer service.